RETURNS AND REFUND
We are committed to keeping our customers happy and satisfied .
Merchandise may be returned within 14 days of purchase when accompanied by the following:
● original receipt/packing slip
● all original packaging
Return address is
Attn: Timia Evans Return Department
7118 Providence Sq Dr. Apt 57
Charlotte NC 28270
Refunds will be processed based on the original form of payment.
The following items cannot be returned:
• Any items from clearance or Limited Edition
• Custom Dolls
• Any other items that are paid installments
Damaged ItemsWhen your order arrives, please inspect the merchandise for any damage that may have occurred during shipment. however, if damage occurred to the items in your shipment, please Email:firstname.lastname@example.org between the hours of 9:30a.m. and 5:30 p.m, EST., Mondays to Fridays. Our customer service representatives will be happy to assist you.Cancellation Policy all cancellations must be made within 24 hours of placing an order. Example if Doll is order on Tuesdays your not be able to cancel do to shipping on Wednesdays OFFICE HOURS:Monday thru Friday 9:30am to 5::30 pm (EST). Closed Weekends and Major U.S. Holidays.SHIPPING:Orders are shipped out on Wednesdays . Orders are shipped out of North Carolina (U.S.) shipping Priority (2 to 3 business days) $13.50Express (overnight) $32.00International First Class (7-28 business days depending on when your Customs or Postal Service releases the package) shipping starts at $26.00Note that there is no tracking available for 1st class mail and the postal service cannot provide any status for 1st class mail.